Log in Start free

📧 Auto DM errors: what to do for each email message

When an error happens, we send you an email telling you which error it was. What you can do about it depends on the message.

If no error email arrived but your Auto DMs are not going out — and a lot of Auto DMs had been sending up until then — it is most likely a restriction from Instagram. In that case, work through Instagram restriction warnings.

Case 1. Message access is turned off

The account owner has disabled access to instagram direct messaging. Error code 200.

If your email shows the message above, change the setting in the Instagram app as follows.

  1. Open the Instagram app.
  2. Go to your profile page.
  3. Tap the menu in the top right.
  4. Scroll down and tap ‘Messages and story replies’.The exact wording may differ slightly.
  5. Tap ‘Message requests’.
  6. At the bottom, turn on the ‘Allow access to messages’ toggle. ✅

Case 2. The conversation was archived or deleted

The thread owner has archived or deleted this conversation, or the thread does not exist. Error code 100 (2534001)

This message says the post was archived or deleted, but in practice it is most likely a temporary error.

Send the Auto DM manually to the followers it was meant for, and keep an eye on whether the error happens again. 👀

Messaging up to 5 people by hand is fine, but once you go past 10, sending DMs yourself can get you flagged as spam. In that case, wait until the person messages you first to say they did not receive the Auto DM, and reply to that. Sending a lot of first-contact DMs is risky. ⚠️

Case 3. An unexpected error

An unexpected error has occured. Please retry your request later. Error code 2

This message says an unexpected error occurred and to try again later. It is most likely a temporary error affecting only some users.

Send the Auto DM manually to the followers it was meant for, and keep an eye on whether the error happens again. 👀

Messaging up to 5 people by hand is fine, but once you go past 10, sending DMs yourself can get you flagged as spam. In that case, wait until the person messages you first to say they did not receive the Auto DM, and reply to that. Sending DMs to a lot of people who have not messaged you first is risky. ⚠️

Case 4. Too many auto comment replies in a short time

Please check that the access token has sufficient Instagram permission granularity for Instagram private replies; or verify that the comment ID is valid. Error code: 200 (2534066)

You can get this message when a lot of auto comment replies were sent in a short period of time.

If you receive this error twice within 24 hours, Kittychat turns auto comment replies off automatically.

We recommend leaving auto comment replies off for 5 to 7 days. If you ignore this and switch them back on, the Auto DMs on that post are likely to be restricted too. 🚨

Case 5. The connection has been invalidated

Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons. Error code: 190

This message means the connection between our website and Instagram has been invalidated. It explains this as either a changed password or a security measure from Facebook.

  1. Log in on our website.
  2. Go to the Connect page and connect again. 🔗

If that still does not work, follow Switching to a different Instagram account to disconnect completely and then connect again.